Tuesday, September 24, 2013

Doing @BTCare 's Job For Them - A Working Fix for The @BTSport #VC019 Issue ...

Fail.
If you're getting this error, and tearing your hair out as various fixes work or don't work, try this one for Mac and Windows - I've just discovered it and it seems to work for a few people.

It appears that one particular SilverLight file - mspr.hd - might be corrupted and is not upgraded automatically - so you have to delete it by hand, after which SilverLight will nicely spot that it's missing and replace it when you next run the BT Sport app.

So try this ... Go *offline* first, and find and delete this file :
  • Windows 7:
    C:\ProgramData\Microsoft\PlayReady\mspr.hd
    (you might need to change view options to 'Show All Files')
  • Windows XP or Vista:
    C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady\mspr.hds
    (you might need to change view options to 'Show All Files')
  • Mac OS X:
    [main hard drive]/Library/Application Support/Microsoft/PlayReady/mspr.hds
I'd be interested to see how many people this works for - it if does, please let me know!

Email me at johndpoc@gmail.com.

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Update - @BTSport actually tweeted me after this and stated they would pass this onto their technical team. As I said, doing their job for them.