Dear Mr O'Connell
Thank you for your feedback regarding BBC News on 18 December 2010.
We appreciate some audience members felt we did not afford enough coverage to protests held by the group “UK Uncut” on this date.
This was a busy news day due to the widespread level of disruption caused by the severe weather. Saying this, we did report on the protests during our Teatime bulletin at 17:10. An extensive report also featured on the BBC News website, detailing the protests in London and providing background information on the “UK Uncut” group. It can be seen at: http://www.bbc.co.uk/news/uk-12027256
It must also be stressed that previous to the most recent protests we have extensively covered the actions and intentions of “UK Uncut”. Such coverage includes online and ‘Today’ programme reports which can be seen and heard at the following links:
We felt we afforded a balanced and appropriate level of coverage to the protests considering their size and in proportional relation to other news stories prevalent during the day in question.
Thanks for taking the time to contact us.
BBC Audience Services
It's a rather banal response which smacks rather of a 'boilerplate', suggesting that this complaint is a regular one. This is clearly an issue to monitor on an ongoing basis.